Frequently Asked Questions
How many people can your venue hold?
We can host up to 35 children, and can comfortably fit 60 people including adults.
Is there any extra charge for adults?
No, we only charge for any catering that is ordered for adults not per head. Please be mindful of our venue capacity when accounting for adult guests.
Is there seating for the adults?
We have a seating area for adults that can fit approx 12-15, and then plenty of additional stools that adults can use to sit around the outside of the children’s entertainment area.
How early can we arrive for our party?
We host multiple parties each day, and therefore will open the venue for your entry 5 minutes prior to your party starting time. Should you require more setting up time you will need to account for this within your booking time.
Can I have a booking that is longer than 2 hours?
For your hosted parties, should you wish to have more than 2 hours you will be required to book the 2.30pm timeslot. For venue hire bookings you must have the last timeslot of the day – 4.30pm onwards.
Can I bring in my own birthday cake?
Yes of course! We don’t provide birthday cake, but will cut up and serve your cake. If you would like more convenience you can order through our local cake provider ‘Cake Carrousel’, and use the promo code ‘Fairy Cool’ to have it delivered straight to us! Just visit their website for more info http://www.cakecarrousel.com.au/
Do you provide themed decorations/ tableware?
Our venue is mainly self-decorated and we will add in extra posters according to your theme. Our table runners and centre pieces are colour co-ordinated, and we use coloured plastic plates and cups. Should you wish to have themed disposable tableware you are welcome to provide your own. Just bring it on the day of your party and give it to your venue assistant who will set the table with it!
Do you provide costumes for the children?
Your host will be dressed up, but we don’t provide costumes for the children. However, we do have a dress up box with accessories, feather boas, pom poms etc that the kids love and is available for every booking.
Do you have a liquor licence?
No we don’t, therefore strictly no alcohol may be brought onto the premise.